We aim to process orders within 1-2 business days, ensuring prompt shipment whenever possible. Please be aware that processing times may extend during peak holiday seasons or in the event of unforeseen circumstances.

Choose from a range of shipping options tailored to your needs, including standard ground shipping, expedited shipping, and overnight delivery. Rates and delivery times vary based on your location and selected shipping method.

Shipping fees are calculated based on the weight and dimensions of your order, as well as your location and the shipping option you select.

Currently, we offer shipping exclusively within the United States.

Your satisfaction is our priority. If you’re not completely happy with your order, you may return or exchange any unopened products within 30 days of your purchase date. Please note that opened or used products cannot be returned or exchanged.

To initiate a return or exchange, reach out to our customer service team at support@bigboxdistro.com or call (305) 209-3869. We will guide you through the return process, and once we receive your returned items, we’ll promptly process your refund or exchange.

In the unlikely event that your package is lost or damaged in transit, please contact our customer service team immediately. We will work diligently to resolve the issue and ensure you receive a replacement or refund as quickly as possible.